What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form error?

    Asked by koz76create98 on February 10, 2013 at 07:30 PM

    I am currently getting an error message that the "owner of the form has deleted the form. Please contact the owner." Please see the attached screenshot. The other forms I created are working fine. now, everytime I try to duplicate one of the working forms or create an original one, I get that error. This is extremely important as the rest of the site is live.

    Screenshot
  • Profile Image

    Answered by webmasterphi on February 10, 2013 at 09:03 PM

    Hi koz76create98,

    We are sorry for the inconvenience it brings to you but right now this error is because of the slight synchronization issue that jotform servers is experiencing right now. This issue has been escalated to the technical department and everything will be fine as soon as possible.

  • Profile Image
    JotForm Support

    Answered by EduardoMendez on February 10, 2013 at 10:38 PM

    Hi there, 

    As mentioned, our dev team is aware of thsi issue with .us domain forms.

    We apologize for the inconvenience and ask that you please stand by for updates on the problem.

    Our dev team will update this thread as soon as there are any news on the matter.

  • Profile Image

    Answered by creativebambino on February 10, 2013 at 11:37 PM

    when it will be fixed???

  • Profile Image

    Answered by creativebambino on February 10, 2013 at 11:38 PM

    this is very incoviniet how i supposued to run business i need chane my form asap otherwise it will cost me problem during period when customers using old one!!

  • Profile Image

    Answered by artfulaim on February 10, 2013 at 11:42 PM

    This seems to happen quite a lot.  I am also in the same boat with creativebambino I use mine for business as well.  Your design options are great but it's hard to keep an open mind when they don't work on professional functioning business websites.

  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2013 at 02:04 AM

    Hi Guys,

    We are truly sorry for the inconveniences this may have caused you and we completely understand your frustration. Our development team are now looking into this problem. We'll surely update you right away once it's rectified.

    Please stay in touch for updates. Thank you for your patience.

  • Profile Image
    JotForm Support

    Answered by joey on February 11, 2013 at 03:49 AM

    The issue has been fixed.

    Thank you.