What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Zoho Integration: Allow a normal text box to be mapped on a Phone Field from Zoho

    Asked by captiva on February 10, 2013 at 11:08 PM

    I am trying to use the phone field to capture calls and it's necessary for me to use your preformatted phone field rather than a text box, because my forms integrate with Zoho. The problem is that format does not work correctly for international phone number submissions and is not what a user would expect. We just had a lead that took the time to email us, because he was frustrated with one of our forms. 

    I'd either like to see me be able to map a normal text field to the phone field in Zoho CRM or have an setting for the Phone field in JotForm that creates one long number. 

    Thanks,
    Brad Nickel 

    zoho My Forms Submissions JotForm text field phone field
  • Profile Image
    JotForm Support

    Answered by EltonCris on February 11, 2013 at 01:36 AM

    Hi Brad,

    First off, thanks for posting this on another thread. I have forwarded your request to our development team so they can consider this for future implementation. Unfortunately we can not provide any ETA about this due a higher number of feature requests we received everyday.

    Thanks!

  • Profile Image

    Answered by captiva on February 14, 2013 at 05:02 PM

    Further to this, I am creating a new more involved form today and of course want to populate in ZOho automatically. Unfortunately, in order to have address fields map to Zoho address fields, I have to use the Address Quick Tool, but can't of course change any of those fields. Then in order to map the phone field to the phone field in Zoho, I have to use your preset US based phone field and can't designate it as an international number in the properties. If I want international users to be able to enter their phone number, I then have to create a new phone field that won't map to Zoho phone field. So my next idea was to have 2 phone fields, both a US and International phone field based upon a text field. My idea was to use the country designation in the address field, to then use Show/Hide field capabilities to show the International field when an country other than US is chosen. This too is limited because of your Address Quick Tool though, because I can't key off the country field embedded in the address block in the Show/Hide dialog, I can't even create a work around for this situation and it's not a working solution to tell me to create a new international phone field in Zoho. 

    Solution:

    1. If I use the address block in Quick Tools, continue to treat them as separate fields in the other functionality of JotForm and allow me to eliminate fields I don't want in my form, so I can maximize conversions. 

    2. Allow mapping any field I want to any field in Zoho. I realize you are trying to protect users from mapping incompatible data types, but maybe have an advanced option that lets us take our chances or notify a user in Zoho integration that a field is incompatible. 

    Ultimately, the grouping of fields to make it quick to create field types is great, but the restrictions around it's use are far too limiting. I hope the developers can address this soon. I recently posted a request to clone my ZOho integration setup when I clone a form and that was implemented in 2 days by NeilVicente per your CTO's request. Hoping this serious usability issue can be addressed as soon as possible. 

    Thanks,

    Brad Nickel

  • Profile Image

    Answered by jeanettebmz on February 14, 2013 at 05:07 PM

    Hello Mr. Nickel

    Your special request has been addressed into a ticket that has already been assigned to a developer, I am adding your comments of this thread, which also got an open ticket , to that one.

  • Profile Image

    Answered by captiva on February 14, 2013 at 05:39 PM

    Thank you so much! You all definitely win most responsive support team in the tech world ever. I am seriously amazed at the volume of requests and the rapid nature and action orientation of your replies! Keep up the great work. Tell your marketing team that if you need a testimonial, please feel free to contact me and if your developers are looking for active product feedback, happy to help with that in beta, etc. 

    Thanks,
    Brad Nickel
    http://linkedin.com/in/bradnickel
    brad at clickbrain com 

  • Profile Image

    Answered by jeanettebmz on February 14, 2013 at 05:58 PM

    Hello again Brad

    Thank you VERY much for such opinion about our team, hearing such feedback about our customer service responsiveness is what make us to smile and keep up striving to achieve great results

    I'll address your offer to our marketing reps.

     

    sv.linkedin.com/in/jeanettebmz/

  • Profile Image

    Answered by ymatthew on October 06, 2014 at 02:52 PM

    Has this issue been addressed? 

  • Profile Image

    Answered by Shadae on October 06, 2014 at 04:03 PM

    Hi ymatthew,

    Thank you for checking on the update on this ticket

    I have looked into the ticket and the request was canceled as Our Phone Number tool already has an input masking option.

    Please feel free to contact us if you need further assistance.