Why am I getting this?

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    Asked on March 28, 2019 at 11:18 AM

    Whay am I getting an access denied screen when trying to login? I can confirm that my/our IP has not been the victim of a phishing attack. All our systems are running as expected with no alerts.  We use a proxy through a pretty secure firewall and it is this you are blocking. We tested breifly wihtout our firewall and access was okay.

    Can you explain please?


    Jo Davis

  • Profile Image
    Answered on March 28, 2019 at 11:28 AM

    The IP from your account has been whitelisted.

    If you are still not able to login, kindly use this link: https://whatismyipaddress.com/ to find your public IP so we can whitelist it.

    Thank you.