Why am I getting this?

  • ewmg
    Asked on March 28, 2019 at 11:18 AM

    Whay am I getting an access denied screen when trying to login? I can confirm that my/our IP has not been the victim of a phishing attack. All our systems are running as expected with no alerts.  We use a proxy through a pretty secure firewall and it is this you are blocking. We tested breifly wihtout our firewall and access was okay.

    Can you explain please?

    Thanks,

    Jo Davis

    Jotform Thread 1774935 Screenshot
  • Bitia JotForm Support
    Replied on March 28, 2019 at 11:28 AM

    The IP from your account has been whitelisted.

    If you are still not able to login, kindly use this link: https://whatismyipaddress.com/ to find your public IP so we can whitelist it.

    Thank you.