Cannot update Prices for Product

  • Profile Image
    Asked on March 28, 2019 at 01:51 PM

    I keep updating the prices for my "products." However, this morning the prices didn't attach to the correct product. And now, the prices won't update period, no matter how many times I go in and edit them.

  • Profile Image
    Answered on March 28, 2019 at 01:57 PM

    This is soo buggy... I was able to get a single product to update here and there, but then editing a different product changes the other product I was previously able to correctly update.

    The prices need to be:

    Supporting $160 ($260 if Yes is selected)

    Full $135 ($235 if Yes is selected)

    Affiliate $85 ($185 if Yes is selected)

    Student $60 ($160 if Yes is selected)

    By the way, the prices shown in the Form Creator versus the prices in the Product Settings versus the prices shown on the Actual Form ( do not match, adding to the bugs and the confusion. And this isn't an issue with my cache.

  • Profile Image
    Answered on March 28, 2019 at 02:07 PM

    Okay, after editing this dozens and dozens of time, across which edits to a product either didn't take or resulted in changes for a different product, I was finally able to get all 4 prices to show up correctly. However, this doesn't appear to be a resolution, and for me to continue my subscription with JotForm, these bugs with product payments and the previously reported bug with Google Sheets integration constantly breaking need to be resolved, as these are the two features that justify the subscription.

  • Profile Image
    Answered on March 28, 2019 at 04:27 PM

    We are sorry for the inconvenience this may have caused.

    I have tested a cloned version of your form but I can't seem to replicate the issue at my end.

    May we know what web browser are you using to edit your form?

    May we know the issue regarding the Google Sheets and the form in question?

    We will wait for your response.