The Excel download link does not work on Chrome. "ERR_TOO_MANY_REDIRECTS" error message appears.

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    Deividas 
    Asked on March 29, 2019 at 07:01 AM
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    diana
    Answered on March 29, 2019 at 10:17 AM

    Our apologies for the inconvenience.

    I have tested the issue and I was able to replicate the issue.

    I have escalated this issue to our development team for further investigation.

    You will be notified when the issue is resolved via this thread.

    If you need any further assistance, please let us know.


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    cemal
    Answered on April 09, 2019 at 11:56 AM

    Hello Deividas,

    We have investigated the problem and found that this is a bug in Chrome version 73. Any other browser works as expected. It is already fixed in canary release of Google Chrome (Version 75.0.3759.4 (Official Build) canary (64-bit)), so it should soon be fixed in normal release, too. Meantime, you can use another browsers to download these files.

    Thank you for reporting.

    Regards,

    Cemal