Hi, my account is suspended. Please help unsuspend it. Thanks.

  • Profile Image
    ESHA KANSAL 
    Asked on March 29, 2019 at 03:04 PM
  • Profile Image
    BitiaP
    Answered on March 29, 2019 at 04:15 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting driver's license upload, passport upload and visa upload.


    http://www.jotform.us/form/90455704548159

    http://www.jotform.us/form/82911165284155

    15538902072019-03-29_1407.png


    15538902272019-03-29_1408.png

    Online Form Builders, including Jotform, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    You may collect identification numbers if your purpose is not to collect these data from the general public, but from your own customers, you just need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like passports, social security cards, driver's licenses, credit/debit cards and statements, bank statements, voided cheques/checks, birth/marriage certificates, visas and photo IDs.


    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.

  • Profile Image
    ESHA KANSAL 
    Answered on March 29, 2019 at 04:43 PM
    Hi,
    I can go ahead and remove these fields. It makes things easier for my
    clients. But if this is not secure then I will would also prefer to remove
    these fields. Please advise.
    Warm regards
    Esha Kansal
    Wealth Strategist &
    Asset Protection Specialist
    CDI #0M14393
    Direct: 408-439-8283
    Fax: 408-719-1619
    ...
  • Profile Image
    BitiaP
    Answered on March 29, 2019 at 05:13 PM

    The infringing fields have been removed, in regards to the use of upload buttons, they were created for other purposes not to collect sensitive information like the ones previously mentioned.

    You may collect identification numbers by adding the two mandatory widgets:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    If you need further assistance, feel free to contact us.

    Thank you.