PDF document constantly changing fields and not remaining saved

  • vitaskinspa
    Asked on April 1, 2019 at 5:40 AM

    Hi,

    I have a form which I export into a pre-made PDF, on your editor. Most times when I go back to re-use the editor it has changed the titles of the fields or jumbled them up. Why is it not saving and staying the same. Its very unreliable, and I'm having to rebuild/repair the form almost every use!! Please let me know why this is happening, its very frustrating.

    Its changing the titles I put in on the editor (which I want tdisplayed on the pdf) back to the ones on the form. 

    Page URL: https://eu.jotform.com/pdf-editor/63472773569369?submission=4298529600612875002
  • Kiran Support Team Lead
    Replied on April 1, 2019 at 9:21 AM

    I have checked the PDF document of your form and see that it seems to be the fields are displaying in the order. Did you already made the changes to the PDF document? If you notice the issue again, please do let us know here before making any changes to the PDF document so that we can take a look and forward it to our backend team if necessary.

    Also, did you try creating a new PDF document to see if that works?