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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My form is not showing up in my backoffice

    Asked by lebaus on February 11, 2013 at 01:30 PM



    I cannot see this form when I click on it. I need to edit it and update it.

    Furthermore, everytime I make an edit and replace the HTML code into my website it does not UPDATE the form, I merely get the same form. I have to CLONE the form, to get the new form then I lose all the tracking from the prior form. This has happened many times. Why is that?


    Christi Baus

    866-800-6860 x 201

    You can see my form here: www.AgeLikeYouAre20Again.com/christi.html

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    Answered by jeanettebmz on February 11, 2013 at 02:02 PM

    We had a glitch recently but it should be fixed now.We apologize for any discomfort this might have caused to you

    Please log out , clear your browser cache, then log back in

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    Answered by lebaus on February 11, 2013 at 02:03 PM

    Log out of what, then log back in?

    Log out of Jot form? Log out of my website builder?

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    Answered by jeanettebmz on February 11, 2013 at 02:04 PM

    That is correct

    Here it is a guide on regards to  How to Clear Your Browser's Cache (with screenshots) - wikiHow