PDF Editor: The size of downloaded PDF is not the same as the PDF editor

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    Asked on April 02, 2019 at 12:42 AM

    The preview mode of the form I made is the correct size and looks perfect but the pdf when actually downloaded looks like its only taking up 1/4 of the page and is not filling the pdf. 

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    Answered on April 02, 2019 at 01:36 AM

    We are sorry for the inconvenience this may have caused. I tried to download the PDF sample from your form and it is definitely not the actual size in the downloaded PDF.

    I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

    Thank you for your understanding.

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    Answered on April 02, 2019 at 06:48 AM

    Hi @cpaucar,

    The issue is resolved now. I've tested your document and didn't encounter any issue. Please, try to download or print your document again and let us know the results.

    Thank you.