PDF editor is freezes.

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    patientforms
    Asked on April 02, 2019 at 09:11 AM

    Hi,

    We have tried to do PDF formatting via the PDF editor from 3 different computers (Chromebook, Windows & Windows) on 2 different ISPs and 2 of the 3 computers in are two different cities. We also used both Chrome and FF.

    Yet none  of us can load the PDF editor for the following form and do a basic edit. https://form.jotform.me/90911278232455

    Just try to do a few edits in the PDF editor (https://hipaa.jotform.com/pdf-editor/90911278232455). You should see it get stuck and the page truns blank and then the browser tab becomes unresponsive.



  • Profile Image
    matthew
    Answered on April 02, 2019 at 10:08 AM

    I've checked your form and I did not replicate the issue on my side. However, I have escalated the issue to our development team. A ticket has been created. You will be notified when the issue is resolved. You can follow the updates by this thread.


    Let us know if you need further assistance.

  • Profile Image
    patientforms
    Answered on April 02, 2019 at 01:42 PM

    To confirm you can edit the PDF of the above form and the browser window does not freez / get stuck is it ?

  • Profile Image
    matthew
    Answered on April 02, 2019 at 03:15 PM

    Sorry for the missing information. Actually, I've cloned the form for testing and clone form works properly. However, I've escalated the issue to our development team for testing the main form. You will get a response as soon as possible for your problem.

    If you have other questions or concerns, please do not hesitate to let us know.

  • Profile Image
    janberk
    Answered on April 26, 2019 at 02:53 AM

    We're sorry for the inconveniences. We've made some updates about this issue and It looks like they solved the problems you have on your document. I can edit and download the document.

    If you have further issues please let us know.