PDF Editor>>Download PDF Document: a section of fields is showing up in the preview, but not in the exported file.

  • polodevelopment
    Asked on April 2, 2019 at 10:15 AM

    On my form "2019 Team USPA Application" several fields in the Polo Information section will not export when I try to download the application as a PDF. The information is there when I export as an excel file, and when I look at the PDF on the screen, but once exported it disappears. I tried added and deleting all of the fields in the settings of the PDF and it did not help. 

    Jotform Thread 1779495 Screenshot
  • David JotForm Support Manager
    Replied on April 2, 2019 at 12:55 PM

    We have tried your form, and the Polo information is exporting from the PDF editor:

    1554224116example Screenshot 10

    Could you please try again? https://www.jotform.com/pdf-editor/90215614668156?preview=true&submission=4299717423427866227 

    1554224066download Screenshot 21

    Let us know if you need more help.