Why am I unable to download forms as PDF?

  • TheWWGroup
    Asked on April 2, 2019 at 6:31 PM

    HI,
    I’m running into this same problem when I convert other online forms into a PDF form, and sometimes, the website just crashes.
    How do I delete the current version of the PDF without deleting the online form?
    Here are the forms I am having trouble with
    WW Group Employment Application Form_Revised March 2019
    EMPLOYEE INFORMATION FORM- US VERSION AND PAPERWORK CHECK-OFF
    Thank you,
    ariella

  • Kevin Support Team Lead
    Replied on April 2, 2019 at 7:00 PM

    I have been testing your forms and I was able to download the form as PDF fillable, here is an example: 

    Why am I unable to download forms as PDF?  Image 10

    May you try clearing your browsers cache and see if that helps? 

    Also, you may try creating and deleting documents on the PDF editor, this will not affect the web form. 

    To create a new document, you may click on the "New PDF" button while on the PDF editor: 

    1554246021screenshot 01 Screenshot 21

    I hope this helps. 

  • TheWWGroup
    Replied on April 3, 2019 at 12:43 PM
    Is there a problem with the website today? Now I cannot acess at all. Says your server is down.
    Thanks!
    ...
  • Kevin Support Team Lead
    Replied on April 3, 2019 at 1:55 PM

    The site is working as far as I can see, your account seems to be good as well, you may try clearing your browser's cache and see if the problem persists.