Reminders not turning off after form submission

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    leeart
    Asked on April 03, 2019 at 09:24 AM

    Did a test of the form reminder function and it's super cool except for 2 issues.

    1. It says from JotForm which will confuse our clients.

    2. It continues to remind even after the form has been submitted.


    Please advise.

  • Profile Image
    BJoanna
    Answered on April 03, 2019 at 11:21 AM

    The Reminder Emails will not stop when the form is submitted. When setting up a Reminder Email there is an End Date option. 

    1554304648End date.PNG

    That is one way to stop Reminder Emails. Another way is to delete it. 

    Where exactly does it says form JotForm? Are you referring to our sender email address noreply@jotform.com? If so, the Sender Email address cannot be changed.