Why has my form been disabled???

  • Profile Image
    Asked on April 03, 2019 at 10:14 AM

    Please help. Why have my forms been disabled??

  • Profile Image
    Answered on April 03, 2019 at 11:07 AM

    All your forms were found on your account as suspicious of phishing activity and flagged as copyright logo scam.






    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our TermsFree accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In line with this, we would like to request these information from you:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    3. Share with us a document that will prove that you're authorized to use the said logos.

    We also need you to change your registered email to a corporate one to avoid being flagged again by our phishing detector that can lead to another account suspension.

    Send these proofs to reviewers@jotform.com with Thread #1780936 as your subject. We will let you know about the status of your account after a thorough review of your proofs.

    Or, we can just remove the logos and lift the suspension on your account.