Multiple email notifications for single submissions.

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    magdamo
    Asked on April 03, 2019 at 12:10 PM
    for each form that is being filled out, I am getting about 5 email notifications. It is confusing for me to keep track of customers. Why is this happening and how can I fix it?
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    Nick_So
    Answered on April 03, 2019 at 12:21 PM

    I have checked the configuration of email notification for form 90785051756262. There are multiple email notifications configured for a single form that has the same email address. That is the reason you are receiving email notification multiple times. please find the screenshot below:

    1554308422Screenshot_4.jpg

    You can keep one and delete the other unwanted notifications.

    Let me know if you need any further help.

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    magdamo
    Answered on April 03, 2019 at 03:43 PM
    Alright. I think I figured it out. I was referring to my personal inbox, not my jot form inbox. I was not aware that I had an inbox on jot forms but I am able to see the uploads there.
    Although, I do receive multiple copies in my inbox each time a form is filled out. How can I stop this?
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    Nick_So
    Answered on April 03, 2019 at 04:59 PM

    As mentioned in my previous comment, have you tried by removing the duplicate email notifications in your form by going to Settings >> Emails? once you will remove those duplicate entries, you will not get multiple submissions.

    Let me know if you have any questions.