Not able to read form in Excel form when I download it.

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    Asked on April 03, 2019 at 01:11 PM

    I am trying to download Excel file of all form submission, But I am not being able to see in the exact form which it is showing online. It gets downloaded in the encrypted way which I am unable to read it.

    Please reply soon. It's urgent.

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    Answered on April 03, 2019 at 02:32 PM

    Unfortunately, encrypted submissions cannot be downloaded, they are only accessible through the JotForm site. 

    Turning off encryption will not decrypt the data either. I would recommend you to check this guide to get more details about encrypted forms: