- xtechplAsked on February 12, 2013 at 03:20 AM
Hello, i've been trying to save form and got errror message:
Error on query: DELETE FROM `form_expiration` where `form_id` = '30296509354962'
Error returned:Lock wait timeout exceeded; try restarting transaction
When i reopend the form some part of already saved changes on form where lost. Can you recover this data?
For now form looks like i has been reset to default settings.
- JotForm SupportWelvinAnswered on February 12, 2013 at 06:27 AM
- xtechplAnswered on February 12, 2013 at 06:55 AM
Yes, this is the right form.
I've recovered some changes from my memory (what took me some time) while awaiting your replay. At the moment i would be glad if you could clone this form in version from time before error occured. Can you overwrite this one http://form.jotformpro.com/form/30421490910949?
I have lost:
styling - already recoverd it "by hand"
thank your message
custom messages for validation - already restored
- JotForm SupportWelvinAnswered on February 12, 2013 at 07:52 AM
Unfortunately, I am not sure if I can recover that from my end. One thing can solved that is to retry the changes on your end while I note this to our developers for further investigations.
I just cleared your forms cache, I hope this will help you not to get that error again. If not, please let us know.
- xtechplAnswered on February 12, 2013 at 07:54 AM
Ok, i'll let you know if i ran into troubles.