Error when saving form - changes has been lost

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    xtechpl
    Asked on February 12, 2013 at 03:20 AM

    Hello, i've been trying to save form and got errror message: 

    Error on query: DELETE FROM `form_expiration` where `form_id` = '30296509354962'
    Error returned:Lock wait timeout exceeded; try restarting transaction

    When i reopend the form some part of already saved changes on form where lost. Can you recover this data?

    For now form looks like i has been reset to default settings.

    PK

  • Profile Image
    Welvin
    Answered on February 12, 2013 at 06:27 AM

    Hi,

    We're truly sorry for that! What particular form this happen by the way? On your last form ID, this is what I see: http://screencast.com/t/CrEfs28MdjvE (Last Form ID: http://www.jotform.com/30296509354962).

    What particular changes that is gone on the form? Please let us know!

    Thanks

  • Profile Image
    xtechpl
    Answered on February 12, 2013 at 06:55 AM

    Hello,

    Yes, this is the right form.

    I've recovered some changes from my memory (what took me some time) while awaiting your replay. At the moment i would be glad if you could clone this form in version from time before error occured. Can you overwrite this one http://form.jotformpro.com/form/30421490910949?

    I have lost:

    styling - already recoverd it "by hand"

    thank your message

    notfication message

    custom messages for validation - already restored

  • Profile Image
    Welvin
    Answered on February 12, 2013 at 07:52 AM

    Hi,

    Unfortunately, I am not sure if I can recover that from my end. One thing can solved that is to retry the changes on your end while I note this to our developers for further investigations.

    I just cleared your forms cache, I hope this will help you not to get that error again. If not, please let us know.

    Thanks

  • Profile Image
    xtechpl
    Answered on February 12, 2013 at 07:54 AM

    Ok, i'll let you know if i ran into troubles.