We have a jotform that we have created and can’t access

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    Linda Howard  
    Asked on April 04, 2019 at 10:29 AM

    We are having problems not being able to log into our account. It is saying it’s banned. We got this message about phishing. We have a legitimate company that we have the form to take lead orders from our agents for agent lead request. 

    We answered the questions on the form and haven’t heard anything back. Can you please assist. 

    Acccount - firstgenlife



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    Answered on April 04, 2019 at 10:42 AM

    These forms were found on your account as suspicious of phishing activity because you're collecting credit card details in plain form fields.





    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.

    We’ve removed the offending fields on your forms and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.