How to pass a field through form integration even if it is blank?

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    johnpyne
    Asked on April 04, 2019 at 10:35 AM

    Good Morning,


    I have a form in the system right now and it is integrated with Total Expert. Right now if someone goes in and fills out the form but does not complete all fields because they do not pertain to them, those fields don't carry over to Total Expert. 

    Can the field carry over even though it is blank?

    Thank you!

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    Victoria_K
    Answered on April 04, 2019 at 12:25 PM

    We do not have a direct option to pass empty fields through integrations. I think you can try setting a default value to those fields. For most fields types, there should be an option at advanced fields settings:

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    johnpyne
    Answered on April 05, 2019 at 07:46 AM

    So if we do the advanced field, it will populate with a default if left blank? 

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    Richie_P
    Answered on April 05, 2019 at 09:56 AM

    Yes,the field will be populated with the default value.

    To clarify, does your field calculate values?

    Can you please explain further how your form flows and calculates?

    Looking forward for your response.

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    johnpyne
    Answered on April 05, 2019 at 01:34 PM

    It does not calculate values - they are just question and answer but not all questions apply to all people. 

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    Richie_P
    Answered on April 05, 2019 at 02:24 PM

    Thank you for the added information. If you need further assistance, let us know.