Card Form: multi-line question doesn't pass values when form is encrpyted

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    norlanchrysler
    Asked on April 04, 2019 at 11:03 AM

    Hi, I have a three part set of forms that I have the last two parts set to be encrypted. When I check the responses in the inbox of the third form it is missing the length of time at address for some reason. When I leave the last two parts not encrypted it appears to work just fine and the length of time at the address shows up in the result. See attached screenshot. The form starts with this one https://form.jotform.com/90864636468269 .

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    Richie_P
    Answered on April 04, 2019 at 12:53 PM

    I have tested a cloned version of your form but I can't seem to replicate the issue at my end.

    I have cleared your form Cache. Can you please try your form again and let us know if the issue still remain?

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    norlanchrysler
    Answered on April 04, 2019 at 01:23 PM

    I tried it again and still the same problem. I see you are looking at Form 2's results and you actually need to be looking at Form 3's results.

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    norlanchrysler
    Answered on April 04, 2019 at 01:43 PM

    I see you are looking at the part 2 submission, you need to be looking at the part 3 submission please. What results do you get with the part 3 one?

    Thanks,
    Shane.

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    Richie_P
    Answered on April 04, 2019 at 03:28 PM

    After further checking it seems that the value is not passed correctly to the next form when the form is encrypted.

    This is only true using the multi-line question.


    I have escalated this issue to our developers.

    They will contact you once updates are available.


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    norlanchrysler
    Answered on April 04, 2019 at 03:29 PM

    Ok, thanks.