My form is not working

  • Profile Image
    lisalatin
    Asked on February 12, 2013 at 10:55 AM

    I have built two forms. My test run (from your system) works fine - I get both emails. But when I do a test run from the page where the code is embedded it does not work: no submission is received, no notification emails are sent, and the submissions do not resolve to the proper thank you page - all thqat happens is that the form goes away and you are looking at a blank page with just the header.

    Here are theforms:

    http://www.jotform.com/?formID=30247147584153

    http://www.jotform.com/?formID=30236415256145

    Here are the urls where the code is embedded:

    https://grassvalley.csod.com/catalog/CustomPage.aspx?id=20000161

    https://grassvalley.csod.com/catalog/CustomPage.aspx?id=20000162

    If you need a login to get to these secure pages I can make one for you.

    I did check the "secure form" box on the embed form wizard, clicked on source and copied code from that wizrd window to my form. I did it this way because the embed single line of code did not work.

    PLEASE HELP. This is a time sensitive issue - it is holding up release and we have lots of folks waiting.

    Thank you.

    Lisa

    503-318-3693

  • Profile Image
    jefreylandicho
    Answered on February 12, 2013 at 11:06 AM

    Can you please try to do the following?

    1. Re-embed the form using IFRAME

    2. Clear your browser cache and cookies.

    Please check the link below on how to prevent this from happening again:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    If the problem still persist, please let me know and we can look at the next possible solutions. 

    Have a good day

  • Profile Image
    lisalatin
    Answered on February 14, 2013 at 09:22 AM

    That worked. Yay!!!
    Thanks so much for the quick reply. You guys are totally changing my opinion on email support.
    Best,
    Lisa
    Date: Tue, 12 Feb 2013 11:06:36 -0500
    To: lisalatin@msn.com
    Subject: Re: My form is not working