- lisalatinAsked on February 12, 2013 at 10:55 AM
I have built two forms. My test run (from your system) works fine - I get both emails. But when I do a test run from the page where the code is embedded it does not work: no submission is received, no notification emails are sent, and the submissions do not resolve to the proper thank you page - all thqat happens is that the form goes away and you are looking at a blank page with just the header.
Here are theforms:
Here are the urls where the code is embedded:
If you need a login to get to these secure pages I can make one for you.
I did check the "secure form" box on the embed form wizard, clicked on source and copied code from that wizrd window to my form. I did it this way because the embed single line of code did not work.
PLEASE HELP. This is a time sensitive issue - it is holding up release and we have lots of folks waiting.
- jefreylandichoAnswered on February 12, 2013 at 11:06 AM
Can you please try to do the following?
1. Re-embed the form using IFRAME
2. Clear your browser cache and cookies.
Please check the link below on how to prevent this from happening again:
If the problem still persist, please let me know and we can look at the next possible solutions.
Have a good day
- lisalatinAnswered on February 14, 2013 at 09:22 AM
That worked. Yay!!!
Thanks so much for the quick reply. You guys are totally changing my opinion on email support.
Date: Tue, 12 Feb 2013 11:06:36 -0500
Subject: Re: My form is not working