PDF editor hangs and just spins

  • FacilityForms
    Asked on April 5, 2019 at 2:09 PM

    When I use https://www.jotform.com/pdf-editor/83615471831155 it just spins. 

    Page URL: https://www.jotform.com/pdf-editor/83615471831155
  • Kiran Support Team Lead
    Replied on April 5, 2019 at 3:19 PM

    I have checked the PDF editor of your form and see that the reports are being displayed without any issue at my end. Are you still experiencing any issue with the PDF editor?

    Please check again and let us know if you need any further assistance. We will be happy to assist. 

  • FacilityForms
    Replied on April 8, 2019 at 10:41 AM

    Its doing it again. it cleared the day I posted the ticket. 

    1554734486Capture1 Screenshot 10

  • Kevin Support Team Lead
    Replied on April 8, 2019 at 12:07 PM

    I have just checked your PDF documents and they seem to be displaying correctly, example: 

    1554739450screenshot 01 Screenshot 10

    May you please kindly test your PDF editor again and see if it works? 

    Also, which browser were you using? 

    Let us know if the problem persists. 

  • FacilityForms
    Replied on April 8, 2019 at 4:58 PM

    Yes it is working again. Google chrome. The strange thing is, my other forms never hang up. When this one was hung up this morning, I was able to go to other PDF editor forms. 

    FacilityForms is my account. I can log in two ways, is this a problem submitting tickets that way? 


  • Kevin Support Team Lead
    Replied on April 8, 2019 at 6:59 PM

    No matter how you log in, if you show logged in as FacilityForms the ticket should be opened without any issue. 

    If you continue experiencing issues, let us know.