Account Issues

  • Shelly Johnson
    Asked on April 5, 2019 at 2:50 PM

    My account is not working correctly.  Now it says I am autosuspended.  I am not sure what is happening.  Any help would be appreciated.

  • Bitia JotForm Support
    Replied on April 5, 2019 at 3:55 PM

    The form http://www.jotform.us/form/90945120405147 was found on your account as suspicious of phishing activity because you're using the word password many times.


    15544938702019 04 05 1350 Screenshot 10


    Gathering this type of data violates our Terms of Use.

    Asking for an access code to conditionally show/hide fields within your form is okay. However, you should refrain from using "password" as your label to avoid being flagged by our phishing detector. Kindly change it to something similar like an "access code". Other than that, no other kinds of passwords or user credentials are allowed to be collected.


    Your account has been reactivated, we highly recommend you to change or remove the word password in order to avoid been autosuspended again.