- jtutwilerAsked on February 12, 2013 at 12:16 PM
I created a dropbox upload form. I want to allow only eps, ai & PDF files. In preview the form works like a dream. On my site I get an error message stating that .eps is an invalid file type. I need this fixed ASAP
- jefreylandichoAnswered on February 12, 2013 at 12:28 PM
The extension you have uploaded is not included in your extension list property. You will need to add the extension you will to use for uploading files.
If the problem still persist, please let me know and we can look at the next possible solutions.
- jtutwilerAnswered on February 12, 2013 at 12:38 PM
I double checked the form and I do have those extensions in the property list.
- jefreylandichoAnswered on February 12, 2013 at 12:58 PM
Extension file name are case sensitive. Please take not that AVI is not the same as avi
You will also need to add need to separate them with a comma e.g. eps, jpg
- JotForm SupportabajanAnswered on February 12, 2013 at 01:03 PM
Please change the src attribute's value in the form code embedded in your page from
and let us know if that helps.
- jtutwilerAnswered on February 12, 2013 at 02:27 PM
I tried and that did not fix it either
- JotForm SupportWelvinAnswered on February 12, 2013 at 03:50 PM
I have just cleared your forms cache and it works fine again. Please kindly check that.