The order pickup date and time field is not showing up in the form

  • cookierebellion
    Asked on April 7, 2019 at 2:01 AM

    Hello,

    When I receive submissions, the order pickup date ad time are not showing, even though they are required fields. Please help, thank you!

  • Welvin Support Team Lead
    Replied on April 7, 2019 at 11:23 AM

    The field is hidden in the form due to a misconfigured conditional logic. This is causing the problem in the form. 

    15546504832019 04 07 001 Screenshot 10

    I have fixed this for you by deleting the conditional logic. 

  • cookierebellion
    Replied on April 7, 2019 at 11:43 AM
    Thank you! Is it possible to see this information for the two orders that already came through?Thanks again!Sent from my Sprint Samsung Galaxy S10+.
    ...
  • Welvin Support Team Lead
    Replied on April 7, 2019 at 12:46 PM

    The field is blank for the two submissions in the form. You may consider asking the submitters to edit their submission to add the date.

    Get the Submission ID:

    https://www.jotform.com/help/549-Where-to-Find-the-Submission-ID

    Next, append the ID in the following URL: http://www.jotform.com/edit/XXXXX where XXXX is the submission ID.