Not receiving submissions, notifications, auto responder, not being sent to thank you page.

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    wegoshop
    Asked on February 12, 2013 at 03:07 PM

    Im not sure what is going on but my customers are submitting forms and they are not being forwarded to me, plus my clients are not being sent to my thank you page or recieving their auto response. My submission count has not changed, it is as if my clients did not submit anything. I WILL NOT CHANGE THE SENDER EMAIL TO noreply@jotform.com.

    Edit: After reading other posts with basically the same problems, I have removed DropBox integration and it seems to be working now. However, I ask that you please still look into this matter and CONFIRM whether or not DropBox integration was the problem.

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    wegoshop
    Answered on February 15, 2013 at 01:38 PM

    As I stated in an edit of my original post: "After reading other posts with basically the same problems, I have removed DropBox integration and it seems to be working now. However, I ask that you please still look into this matter and CONFIRM whether or not DropBox integration was the problem."

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    jeanettebmz
    Answered on February 15, 2013 at 01:50 PM

    Yes, Dropbox was the problem, but it's been fixed now.

    Please re-integrate your form with dropbox and let us know if the issue still persist