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UWRecreationAsked on April 8, 2019 at 1:23 PM
I accidentally encrypted a form and I did not the correct key to access the unencrypted information. Can you help me set a new key or uncrypt to responses? I have updated the setting but have 6 responses I need to access.
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Richie JotForm SupportReplied on April 8, 2019 at 2:29 PM
You may try to check for your private key in your browser's download folder.
However if you have created a new private key, you cannot use that key to decrypt the old submissions.
I would suggest you let the user fill the form again, as it is not possible to decrypt submissions using another key.
For more information ,you may check this guide:-Encrypted-Forms-and-How-to-Use-Them
Hope this information helps.