How to read form input after disabling encryption

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    Asked on April 08, 2019 at 05:30 PM

    I had an encryption enabled on my forms, but I noticed that it wasn't possible to export to excel and I could only read them in jotform. Therefore I disabled the encryption for the future submissions but now I can't read the earlier forms in jotform anymore. What can I do?

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    Answered on April 08, 2019 at 07:55 PM

    This is not possible to view decrypted submissions when the form encryption is disabled.

    You may consider temporarily enabling the form encryption to view the existing data.