Can we collect Bank details for our business?

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    Asked on April 08, 2019 at 09:01 PM


    You advised me that my form was not complaint with the terms and conditions.

    What l would like to clarify if the following:

    Our business would like to collect customers bank details in order to refund them money, not collect money from them.

    Can you please confirm if we are able to use your forms and if so how to make it compliant with your terms and conditions i.e., encryption option?



  • Profile Image
    Answered on April 08, 2019 at 11:30 PM

    You just need to add the mandatory widgets (Terms and Conditions and Signature widgets) on your form/s if you are going to collect ID numbers and sensitive banking information.

    As I checked, you've already added the mandatory widgets on your form and your account is in good standing now. Try logging in again and let us know if you need further assistance.