Form stuck to Please Wait.

  • Datatel
    Asked on April 8, 2019 at 10:45 PM

    Hi,


    We are having some issues on our forms where its stuck to 'Please Wait' when submitted.


    Can you please investigate and fix.


    Here's a sample url: https://datatel.jotform.com/edit/3836839712515428108


    Thank you.

    Jotform Thread 1786727 Screenshot
  • Ashwin JotForm Support
    Replied on April 9, 2019 at 2:18 AM

    I am sorry for the trouble caused to you. Is the issue happening only when you edit submissions or issue persists when you submission a new submission as well?

    I did try to submit your form with the edit URL you have shared and I was able to submit successfully. Please check the screenshot below:

    1554790371pleasewait Screenshot 10

    Is the issue happening when you access the "Restricted Access (Admin Only)" part of the form and make changes? What data are you editing?

    Please explain the issue a bit more in detail and we will take a look.

    We will wait for your response.