Google sheets Integration in HIPAA Form stopped working.

  • Profile Image
    Asked on April 09, 2019 at 12:35 PM


    I set up a google sheets integration with our form, but it doesn't seem to be adding new results into the google doc automatically. I have to stop integration and set it up again to get an updated list. 

    What am I doing wrong? 



  • Profile Image
    Answered on April 09, 2019 at 02:06 PM

    We apologize for the inconvenience. Is it possible that you are editing or changing anything in the integrated sheet? Any edits done to the sheet may break the integration. 

    Could you please confirm if this is the form in question:

    Please remove the integration, and make a new one. If the issue persists, please let us know, and we will report this to our back-end team.

  • Profile Image
    Answered on April 09, 2019 at 02:43 PM
    Thanks! I did make changes. I’ll try it without it.
    Dr Alex Yampolsky PharmD
    COO | Cofounder