PayPal integration: "Payment error occured. Please check console" error

  • homefitter
    Asked on April 9, 2019 at 1:07 PM

    This is the error message I am getting.

    1554829526paypal Screenshot 10

    Jotform Thread 1787487 Screenshot
    Page URL: https://form.jotform.me/90731150070444
  • roneet
    Replied on April 9, 2019 at 2:27 PM

    Please check the Client ID and Secret keys are correctly set. It seems both the field is wrongly setup.

    Please check this helpful URL:

    https://moontech.zendesk.com/hc/en-us/articles/360020973771-How-to-create-client-ID-and-secret-key-for-PayPal-live-payment-integration-

    Generally, this issue occurs when the credentials used are incorrect or incorrect payment mode is selected (live or sandbox). We request you to check the credentials used on the form and change them accordingly in the payment wizard. Also, please make sure that there are no leading or trialling spaces in the credentials used.

    If you need any further assistance, please let us know. We will be happy to assist. 

    Thanks.

  • homefitter
    Replied on April 9, 2019 at 4:05 PM

    I followed your instructions and now I have this error message.1554840317paypal2 Screenshot 10

  • jonathan
    Replied on April 9, 2019 at 5:26 PM

    Authentication failed error is usually due to wrong credentials provided in the payment field settings.

    1554845057zzz 2019 04 10 05 Screenshot 10


    In your PayPal Checkout payment field, make sure the Client ID and Client Secret info are correct.

    Please check our user guide to get a better understanding where to get the Client ID and Client Secret data.

    How to Integrate Form to PayPal Checkout

    Let us know if you are still not able to make it work.