Account Suspended?

  • Profile Image
    Lydia Meyer 
    Asked on April 09, 2019 at 02:04 PM

    Good Afternoon


    We are trying to log into the account lmeyerrocks but it is saying that the account is suspended.

    Are you able to look into this?


    Thank you!

  • Profile Image
    BitiaP
    Answered on April 09, 2019 at 03:01 PM

    This form http://www.jotform.ca/form/90845158884269 was found on your account as suspicious of phishing activity because you're collecting social insurance number and sensitive banking information/voided check upload.

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    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

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    Gathering these types of data violates our Terms of Use.

    If it's important for you to process payments through bank transactions, consider the following recommendation. JotForm has implemented a way to help you process payments directly from your customers' bank account without infringing any law or putting our company in jeopardy.

    This payment processor is called eCheck.Net and you can learn more about this by following this guide on How to Integrate eCheck Net with your Form.

    Or, if your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things.

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    However, we do not allow uploads of any sensitive personal information like credit/debit cards and statements, bank statements and voided cheques/checks.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending field mentioned above.