Revision History: Recent form changes are not reflected on the logs.

  • Profile Image
    njpage
    Asked on April 09, 2019 at 05:38 PM

    Hello JotForm, 

    We have been working on a form for some time and it has several conditions.  I just received an automated email from the form that I shouldn't have so I went on to the form to take a look to see if there was an error.  When I logged on all of the conditions we had created were no longer present... When I went onto the form itself, I see no revision history for the past two months and still no conditions. 


    Was Jotform updated and is there any reason why these conditions were deleted? 


    Thanks! 

  • Profile Image
    Kevin_G
    Answered on April 09, 2019 at 06:50 PM

    I have just checked your form and the revision history, as far as I can see there is a last change where the conditions were removed, here is what I can see on my end: 

    1554850082screenshot_01.png

    You can check the revision history following this guide too: https://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    I would recommend you to check and let us know if you have questions. 

  • Profile Image
    njpage
    Answered on April 09, 2019 at 07:34 PM

    Hello Kevin, 

    As you can see in the screenshot below -  I have indeed edited the form quite a bit in the past two months. So have several of my co-workers. (despite what you displayed on the form screenshot)  But none of this information is there and all we see is the revision history you have included in the above screenshot. 

    Is there anyway you can dig deeper to see the actual revision history beyond what we can see on our side of things? As it, literally, disappeared today... along with about 10 hours of conditional work and 400 University of Washington employees that now have an non-functional form.  

    Thanks for any additional help you can provide!  A phone call would be much appreciated as well if that is an option! 

    1554852613Missing Form History.JPG

  • Profile Image
    Kevin_G
    Answered on April 09, 2019 at 08:21 PM

    Thanks for the additional details. 

    I will pass this to our second level so our developers can have a look to this, we will keep you updated via this thread. 



  • Profile Image
    Denis
    Answered on April 11, 2019 at 07:32 AM

    Hello,

    Sorry for the trouble caused. The issue was related to new limitations on conditional emails. We have restored your conditions to your form. Please test it and let us know if the problem is fixed. If you need any further assistance, please feel free to contact us anytime!

    Regards.