Conditions issues with Show/Hide condition

  • Campbell_Terrell
    Asked on April 9, 2019 at 7:17 PM

    I having issues with the scrollable terms and conditions hiding with conditions.

    Jotform Thread 1788035 Screenshot
  • Kevin Support Team Lead
    Replied on April 9, 2019 at 8:45 PM

    What is the issue with the short scrollable terms widget? 

    I just tested it and it seems to work, you need to scroll down and read the text to be able to check the box: 

    1554856563screenshot 01 Screenshot 10

    The condition on your form seems to be working as well: 

    1554856653screenshot 01 Screenshot 21

    Here's the result, the fields are not showing up since the age is higher than 18: 

    1554856936screenshot 02 Screenshot 32

    No fields are showing up. 

    If you continue experiencing issues, please provide more details about it. 

  • Campbell_Terrell
    Replied on April 9, 2019 at 8:55 PM

    answers Screenshot 10answers Screenshot 10

    Scrollable field should not show up if the age is over 18 or equal to 18. It is still showing up. Please advise

  • roneet
    Replied on April 9, 2019 at 11:44 PM

    Could you please disable your existing condition and add the following condition in your Form:

    Conditions issues with Show/Hide condition Image 10

    Feel free to test this Form. I have added the condition in this Form and it seems to work correctly:

    https://form.jotform.com/90988596863987

    Hope this helps!

    Thanks.


  • Campbell_Terrell
    Replied on April 10, 2019 at 7:30 AM
    This form still is not correct because if a person is 18 they are not
    required to have consent. thats why its put in the rules as equal 18.
    ...
  • roneet
    Replied on April 10, 2019 at 10:34 AM

    Could you please configure the following condition in your Form:

    Conditions issues with Show/Hide condition Image 10

    Hope this works!

    Thanks.