Why is it taking so long to link my Square account in the form?

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    Asked on April 10, 2019 at 07:01 AM

    Hello. I am the AmeriCorps VISTA with Free 2 Fly - a non-profit in Cleveland, TN. I created a form using Jotform for an event we have coming up, but I can not get the square connect to work. It just keeps spinning and "connecting".

    Please Advise.

    Thank you,

    Mary Teague Weller

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    Answered on April 10, 2019 at 10:26 AM

    Our apologies, but I checked the form and it is already connected with Square. When you click the button, there is a popup that would ask you to authenticate your Square account. If you have not opted with that window, you should check if the popup blocker is active. In this case, you should allow popup for Jotform.


    For Chrome https://support.google.com/chrome/answer/95472

    For Firefox https://support.mozilla.org/en-US/kb/pop-blocker-settings-exceptions-troubleshooting.