account suspended

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    THERESA BRAUER 
    Asked on April 10, 2019 at 12:44 PM

    I tried to reset my password. The system said it accepted my new password but when I try to us it to login in it doesn't work. Now my account is suspended. What do I do to get access to my forms?


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    BitiaP
    Answered on April 10, 2019 at 01:12 PM

    These forms were found on your account and flagged as credit applications scam.

     

    http://www.jotform.us/form/82988091831165

    http://www.jotform.us/form/90966566603164

     

    15549163382019-04-10_1111.png



    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. 

    Send these proofs to reviewers@jotform.com with Thread #1788852 as your subject. We will let you know about the status of your account after a thorough review of your proofs.