account suspended

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    Asked on April 10, 2019 at 12:44 PM

    I tried to reset my password. The system said it accepted my new password but when I try to us it to login in it doesn't work. Now my account is suspended. What do I do to get access to my forms?

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    Answered on April 10, 2019 at 01:12 PM

    These forms were found on your account and flagged as credit applications scam.




    We understand this might not be the case with your form, yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately.

    In order to reactivate your account, we will have to delete the offending forms.

    Or, kindly provide us the following information:

    1. The URL where your forms are used.

    2. Your website or proof of affiliation to a legitimate institution.

    We also need you to change your registered email to a corporate one to avoid getting flagged again by our phishing detector. 

    Send these proofs to with Thread #1788852 as your subject. We will let you know about the status of your account after a thorough review of your proofs.