Acct Blocied

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    Asked on April 10, 2019 at 01:27 PM

    I emailed you guys on Friday. My account is suspensed (false positive on phising on your guys side) and now I have customers submitting forms I can't reply to. If this isn't fixed today I have to switch to a service I can log into

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    Answered on April 10, 2019 at 01:44 PM

    This form was found on your account as suspicious of phishing activity because you're collecting social security numbers.


    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We’ve removed the offending field on your form and lifted the suspension on your account. Please refrain from making new forms that is against our terms to avoid this kind of inconvenience.