Submissions: Unable to download uploaded file, it's showing 404 Not found message

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    Asked on April 10, 2019 at 06:38 PM

    I recently downloaded all of the uploaded materials on my form, and it worked the first time, but now, all of my files are corrupted both when I download them and try to view them on a browser.

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    Answered on April 10, 2019 at 08:21 PM

    We are sorry for the inconvenience this may have caused. I tried to download submissions in your form and I was able to replicate the issue.

    I have now elevated this issue to the next level support so that they can investigate the problem. We will notify you here and on your email at once when a status update is available.

    Thank you for your understanding.