Our forms are getting mixed up

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    Rachel
    Asked on April 10, 2019 at 10:20 PM

    We are sending the link to a specific form to our clients however, often the one they are receiving is one of our different forms, however NOT the one we sent....Pls contact us ASAP +61 7 54584800


    thank you 

    Screenshot
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    BDAVID
    Answered on April 10, 2019 at 11:46 PM

    How are you sending the link? Is that Doc the one that you are sending to share your form links? There are 3 different links in it.

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    Rachel 
    Answered on April 11, 2019 at 12:09 AM

    We send it directly from our timely website (appointment schedule websiite) via its text service. No we copy and paste the link.Only started happening a few weeks ago

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    Rachel Jones
    Answered on April 11, 2019 at 12:10 AM

    We send it directly from our timely website (appointment schedule websiite) via its text service. No we copy and paste the link.Only started happening a few weeks ago1554955791Screen Shot 2019-04-09 at 5.24

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    IntegratedWellnessClinic
    Answered on April 11, 2019 at 12:15 AM

    As you can see this client was sent the "FREE" jot form link, however we received

    the "Initial" form back1554956071Screen Shot 2019-04-09 at 5.24

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    Kiran
    Answered on April 11, 2019 at 02:17 AM

    Generally, this happens when the hyperlink is not updated with the correct though the text is displaying correctly. If you are copying the link from the Word document, we request you to check the hyperlinks once again in the document. You may consider using a Notepad to copy the text from instead of Word document to avoid such issues. 

    Alternatively, you may get the form URL from the publish tab of your form in the build mode.

    Thanks!