What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It is clear JotForm is experiencing technical difficulties. Will you update us?

    Asked by jblacks44 on February 13, 2013 at 09:14 AM

    It is clear JotForm is experiencing technical difficulties.  Will you update us on the status of the repair and when you expect these problems to be fixed.

     

    Thanks!

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    Answered by jefreylandicho on February 13, 2013 at 10:29 AM

    Thank you for contacting Jotform. Can you please tell us what technical difficulties you are experiencing with our service?

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    Answered by kimberlydaniels11 on February 13, 2013 at 10:35 AM

    I am losing a client over my forms not working AT ALL now... for a week the submission confirmations were not working and worse each day ... then yesterday I posted to here that they werent working and today NONE OF MY REPS can use the report forms at all NOW!

     

    I am going to lose a huge client over this!!!!!!!! this is going to cost me my job, my client. my business. this is TERRIBLE!!!!!!!!!!!!  how does it get worse instead of better?

     

    the forms are not working at all. I cannot make a NEW FORM now... I have sent out my printed form link and done all that I can!!!!  this is A DISASTER!!!!!!!!!!!!!!!!!!!!

     

    10s or thousands of dollars could be lost for the business by the end of this day due to this "technical difficulty" ????

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    Answered by jefreylandicho on February 13, 2013 at 11:18 AM

    We apologize for any inconvenience this may have caused.  Our developers are already looking into this problem.

    For the meantime, Can you please try to do the following and see if it works
    Clone the form and use the clone form instead.
    Re-embed the form using IFRAME
    Clear your browser cache and cookies.
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    Answered by Hargrave on February 13, 2013 at 11:30 AM

    I've had a problem like this with Jotform. The problem starts when Jotform receives a bounce or invlaid address from the user. Jotform then shutsdown delievery notifications. The problem, in my case, started with our email server shutdown for five minutes one day.

    First, I had to make sure my end was working. Second, a Jotform programer had to reset a switch on their end, or tell their system that the destination address is valid.

    Is Jotform still capturing the data? If so, not a total loss. If not, it is another issue over what I experienced.

    If Jotform is capturing the data, you'll need to copy and forward to clients as a stop gap until the issue is resolved.

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    JotForm Support

    Answered by EltonCris on February 13, 2013 at 11:57 AM

    @Hargrave,

    My colleague have responded you on this thread. http://www.jotform.me/answers/179090-Trouble-with-eMail-Notification#1

    We'd suggest to use that thread for your follow up questions so we can focusly help you with your issue. Thanks for your cooperation!