What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms getting disabled

    Asked by lantzr6 on February 13, 2013 at 09:38 AM

    I have forms that I manage for member "STRGLogin".

    Their forms keep getting disabled. They have a premium subsciption. Please let me know what is going on.

    This needs to be resolved ASAP

    Screenshot
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    Answered by pinoytech on February 13, 2013 at 10:50 AM

    Hi,

    We apologize for the inconvenience that may have caused. I've check the Forms and it's all working fine on my end upon checking. If this happens again, do let us know.

    Thank you!

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    Answered by NACUMS_org on February 13, 2013 at 04:01 PM

    This is happening to me too.  I created a form today and have had to enable it about 6 times.  A short time later it's disabled again.

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    JotForm Support

    Answered by Welvin on February 13, 2013 at 04:55 PM

    @NACUMS_org,

    What particular form in your account? Please make sure to check your form submissions limit and expiration date. Adjust the values if needed.

    To check;

    1. Edit your form

    2. Click "Setup and Embed

    3. Click "Preferences"

    4. Find and Click "Form Limits"

    5. Adjust the value if needed

     

    Thanks