Problems with Date Picker

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    sfowler12
    Asked on April 11, 2019 at 10:58 AM

    Hello,

    I have had several reports of the date picker not working properly on one of our forms. When trying to submit the form, the date is declared invalid, even though users have selected the date through the built-in calendar. What is the fix for this?


    Thank you,


    Sarah

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    BJoanna
    Answered on April 11, 2019 at 12:59 PM

    I tested your form but I was not able to replicate the issue you reported. Date Picker field "Date of Show" did not trigger any error message and the form was successfully submitted.

    1555001757ty1.PNG

    Where you able to replicate the issue? Do you know which browser and device were those users using? 

    If your form is embedded, please provide us a webpage URL. 

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    sfowler12
    Answered on April 11, 2019 at 01:48 PM

    The form is not embedded. I haven't been able to replicate the issue, but three people have reported it in the past 24 hours so it seems that something is going on. I will try to find out what browsers they have been using. It seems that if they type in the date in the correct format, it will be accepted, but they're having trouble when using the calendar icon.

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    BDAVID
    Answered on April 11, 2019 at 02:55 PM

    I have tested your form too, and selected the date from the calendar icon, but not issue occurred:

    1555008927thankyou.png

    Please update us if you gather more information, so we can try to reproduce the issue.

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    sfowler12
    Answered on April 15, 2019 at 10:41 AM

    I've just gotten another update that this has happened again. I'm using Google Chrome with no issue, but someone else used Google Chrome and had an issue. She was able to submit the form when she deleted and then retyped the dashes that the date picker automatically populated into the field. Even though it was the same format, the form only accepted it when she typed the dashes in and considered the "date picker" dashes to be invalid. 


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    BJoanna
    Answered on April 15, 2019 at 11:52 AM

    I am still unable to replicate the issue with the latest version (73.0.3683.103) of Google Chrome.

    1555343348date.gif

    Please ask your user to update the Chrome to the latest version and try again. If she is already using the latest version, tell her to try in incognito mode.

    https://www.wikihow.com/Activate-Incognito-Mode