Why was my account suspended? How do I reactivate it?

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    Asked on April 11, 2019 at 11:09 AM

    Why was my account suspended? How do I reactivate it?

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    Answered on April 11, 2019 at 12:12 PM

    These forms were found on your account as suspicious of phishing activity because you're collecting social security and driver's license numbers.







    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.

    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:

    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.

    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.


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    Answered on April 11, 2019 at 12:18 PM

    Thank you. I agree with the terms and allow the offending fields to be deleted.

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    Answered on April 11, 2019 at 12:42 PM

    The infringing fields have been deleted and your account has been reactivated.

    You may continue developing your forms according to our Terms of Use.

    Thank you.