Form Translation: language button is missing when form is viewed using Internet Explorer

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    scml1498
    Asked on April 11, 2019 at 11:43 AM

    Hello

    I recently worked in a new form in my native Language - Portuguese. I've translated to English UK.

    The button to switch between languages appears on Google Chrome, but on the Internet Explorer does not appear.

    Could you help me with this please?

    Form Link:
    https://form.jotformeu.com/scml1498/rise-for-impact

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    Richie_P
    Answered on April 11, 2019 at 01:29 PM

    I have checked your form and replicated the issue at my end.

    I have escalated this issue to our back-end team for further investigation.

    They will contact you once updates are available.


  • Profile Image
    scml1498
    Answered on April 12, 2019 at 03:34 AM

    Thanks a lot Richie.

    Waiting your feedback asap.

  • Profile Image
    scml1498
    Answered on April 12, 2019 at 04:13 PM
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    EltonCris
    Answered on April 12, 2019 at 07:16 PM

    Thanks for letting us know.

    It seems to me that the translation feature is not supported on IE browser anymore most probably due to compatibility issue but we're hoping for a positive reply from the dev team if there's any chance to get it fixed.

    For now, we suggest using updated browsers like Chrome, Firefox, Safari or MS Edge. IE browser is just pretty obsolete nowadays and it no longer supports modern web standards.

  • Profile Image
    scml1498
    Answered on April 13, 2019 at 04:37 AM

    Thanks for the reply Elton.

    At our company many people still use IE browser, so if you develop a fix for this issue it would be great.

    Let me know if that's possible or not please.

    Best regards

  • Profile Image
    roneet
    Answered on April 13, 2019 at 07:43 AM

    Surely, we will update you once we receive any news from our development team.

    Thanks.