What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    security issue - spam

    Asked by Rob Jansen on February 13, 2013 at 10:17 AM

    Hello,

     

    I get yesterday and today a message from my hostprovider that there was a lot of sending e-mails to outside and they think it's a problem in the contact form what i made on your side.

    Do you now if you have some spam problems? can you fix it if it dous?

     

    kind regards

    Rob Jansen

    Page URL:
    http://www.volvera.nl/pages/155584/Contact_Lidmaatschap.html

    contact form problem message E-mails
  • Profile Image

    Answered by jefreylandicho on February 13, 2013 at 11:14 AM

    Thank you for contacting JotForm. I would suggest adding a Captcha to avoid getting spam emails. Captcha helps filter spam emails.

    If the problem still persist, please let me know and we can look at the next possible solutions. 

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    Answered by barbaraingram on February 22, 2013 at 02:30 PM

    I also get about 2 forms a day sent to us that are spam. I do have Captcha on my form. I am hesitent to sell this type of form to my clients because I know they will be calling me if they keep getting spammed. Is it normal to get a couple a week?

  • Profile Image
    JotForm Support

    Answered by Mike_T on February 22, 2013 at 03:01 PM

    Iget yesterday and today a message from my hostprovider that there was a lot of sending e-mails to outside and they think it's a problem in the contact form what i made on your side.

    I am sorry, but I do not think that this issue is related to our service. All the form emails are being sent from our system. Also, we do not get any similar reports from other users.

    Do you have any more information about that spam issue from your host provider? Are they saying that your web site was compromised? Is there any http, mail logs? We can try to proceed with the further investigation.

    I also get about 2 forms a day sent to us that are spam. I do have Captcha on my form. I am hesitent to sell this type of form to my clients because I know they will be calling me if they keep getting spammed. Is it normal to get a couple a week?

    I can not find the captcha field on your form (but actually that field is not required in most cases), and you have only one monthly submissions on your rkjansen JotForm account. Are you referring to some other account?

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    JotForm Support

    Answered by Mike_T on February 22, 2013 at 03:05 PM

    Barbara, I am sorry, I have mixed up the account names.

    I have found the captcha field on your form. If you get more spam submissions, please do not remove them from your Submissions page. These submissions might be helpful for further investigation. Thank you.

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    JotForm Founder

    Answered by aytekin on February 22, 2013 at 03:07 PM
    Please forward any spam you receive to me at atank at interlogy.com. If you can send the full source of the email that would be great.
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    Answered by heidinyland on April 02, 2013 at 12:54 PM

    Hi Aytekin,  I've had two websites that I designed hacked and email sent out. The server company is saying that it is because of the forms. I have had captcha installed already. Have there been any other problems or what can I do to make it more secure?

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    JotForm Support

    Answered by Mike_T on April 02, 2013 at 02:46 PM

    @Heidinyland,

    It is most probably that the issue with your websites is not caused by our forms.

    If you have any data from your hosting provider about these attacks (for example, http logs, email logs, full spam email headers etc), please post the data in a new thread. We will do our best to investigate the problem.

    You can also forward the spam messages to Aytekin's email - atank at interlogy.com

    Thank you.