Not asking for an encryption key to decrypt the data.

  • Profile Image
    Asked on April 11, 2019 at 05:04 PM

    An application response is encrypted and not asking me for an encryption key.  It is simply showing up garbled.  Please help.

  • Profile Image
    Answered on April 11, 2019 at 06:25 PM

    If you have the private key, try enabling the encryption and you will be asked to upload the private key. Just choose "I will use my existing keys". 

    1555021430The Easiest Online Form Builde

    Once enabled, you should now be prompted to load your keys when viewing the submission.

    1555021510My Forms _ JotForm - Google Ch

    Let us know if you have any questions or if you need further assistance.