Not asking for an encryption key to decrypt the data.

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    themoreyou
    Asked on April 11, 2019 at 05:04 PM

    An application response is encrypted and not asking me for an encryption key.  It is simply showing up garbled.  Please help.



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    Jed_C
    Answered on April 11, 2019 at 06:25 PM

    If you have the private key, try enabling the encryption and you will be asked to upload the private key. Just choose "I will use my existing keys". 

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    Once enabled, you should now be prompted to load your keys when viewing the submission.

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    Let us know if you have any questions or if you need further assistance.