Some of the e-mail notifications are not coming through for my forms.

  • table43
    Asked on April 11, 2019 at 5:59 PM

    Hello!

     

    Some of the e-mail notifications are not coming through for my forms. It worked for the form called "Monthly Safety Topic" and did not work for the Guest Incident. I can't tell what I have done wrong. Help!

    Jotform Thread 1790688 Screenshot
  • jherwin
    Replied on April 11, 2019 at 7:29 PM

    In your email conditions, please remove spaces after the comma (,).
    1555025271removespace Screenshot 10

    Do this in all email conditions.

    If the issue persists after doing that then please try changing the email sender for your notification to Jotform email sender.
    1555025389senderemail Screenshot 21

    Please give it a try and let us know how it goes.