My account

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    Scott Faust 
    Asked on April 12, 2019 at 01:41 AM

    Hi my account is suspended? My username is sfaust35.

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    BitiaP
    Answered on April 12, 2019 at 09:45 AM


    These forms were found on your account as suspicious of phishing activity because you're collecting passport numbers and credit card details.


    http://www.jotform.us/form/42768649224162

    http://www.jotform.us/form/60368440312145


    15550765352019-04-12_0741.png

    Online Form Builders, including JotForm, are sometimes being used for identity theft and we go to great lengths to prevent this. That is why collecting these types of data is considered as phishing activity, as stated in our Terms of Use.


    If your purpose is not to collect these data from the general public, but from your own customers, then you need to comply with two things:


    1. Add the Terms & Conditions Widget (or the Short Scrollable Terms Widget) for your users to read and agree.

    2. Add a Signature Widget so your users can sign and agree to provide such sensitive information.


    15550767062019-04-12_0744.png


    Due to our PCI certification, we are required to deny the collection of credit card details on regular forms.

    However, we have other PCI-compliant ways to do this. All you need to do is choose any of the payment processors available in our platform in order to integrate in your forms. You still won't be able to collect credit card details directly though.

    If you only want to collect your customer's payment details and charge them at a later date, you can take advantage of a feature called "Payment Authorization". To learn more, kindly follow this guide on How to Enable Payment Authorization.


    We will only lift the suspension on your account if you agree with our terms and allow us to delete the offending fields mentioned above.