JotForm Inbox: The user number of unread entries are shown incorrectly

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    Asked on April 12, 2019 at 07:30 AM

    One of our users has reported us that their number of unread submissions are shown wrong. When their submissions are filtered to select unread submissions there are only 4 of them shown, but the number of unread submissions says that there are 9 unread entries.

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    Answered on April 24, 2019 at 04:47 AM


    The cause was an unhandled submission status coming from api which was related to submissions page and editing a submission.

    The problem should be fixed now.